Shipping and return
For English, see below
Levering og returnering
Levering
Vi tilbyder gratis standardlevering i hele Danmark samt alle lande inden for EU. Gratis levering gælder kun ved valg af standardlevering til din nærmeste GLS pakkeshop. Andre leveringstyper koster 40 DKK. For bestillinger til lande i EU sender vi din ordre med GLS eller FedEx. Forventet leveringstid er 1-3 hverdage efter du har modtaget din ordrebekræftelse. Når din ordre er afsendt fra vores lager, sender vi dig en e-mail med dit tracking nummer på pakken. Readers Copenhagen bærer ansvaret for varerne, indtil du har modtaget dem.
Returnering
Fortrydelsesret
Når du handler på fleyesignature.com, har du 30 dages fortrydelsesret fra den dag, du har modtaget varen.
Som kunde skal du meddele os skriftligt på mail, at du ønsker at fortryde dit køb inden for 30 dage efter modtagelse af varen. Du skal sende varen retur til os senest 14 dage efter, at du har meddelt os, at du ønsker at fortryde dit køb.
Varen må gerne pakkes ud og prøves på, såfremt varen kan returneres i væsentlig samme stand og mængde. Fortrydelsesretten bortfalder hvis du bruger varen på en måde, hvor det er helt åbenbart at brugen formindsker varens salgsværdi væsentligt.
Sådan returnerer du dine varer
For at reducere vores CO2-aftryk, foregår alle vores returneringer online, så vi undgår at printe unødvendige retursedler, som aldrig bliver brugt. Fortryder du dit køb, bedes du venligst kontakte os på web@fleye.dk. Vores kundeservice vil derefter sende dig en forudbetalt returlabel til din e-mail, som du kan printe ud og klistre på pakken, samt en standardfortrydelsesformular, som du bedes udfylde og vedlægge pakken. Solbrillerne skal pakkes forsvarligt ind i deres originale emballage og returneres i samme stand som de blev modtaget. Du har ansvaret for pakken/varerne indtil vi modtager dem. Husk altid at gemme kvitteringen samt eventuelt sporingsnummer. Bemærk venligst at vi ikke modtager pakker sendt til pakkeshops, COD (Cash on Delivery) eller lignende.
Tilbagebetaling ved returnering
Når du fortryder dit køb, refunderer vi alle betalinger modtaget fra dig, herunder eventuelle leveringsomkostninger. Vi tilbagebetaler dog ikke leveringsomkostningerne i tilfælde af, at du har købt flere varer i en ordre og kun fortryder en del af dit køb, eller hvis du har valgt en leveringsform, der er dyrere end den billigste form for levering.
Når vi har modtaget din returordre, vil pengene blive refunderet til det anvendte betalingsmiddel. Bemærk venligst at tilbagebetaling til kreditkort kan tage op til 10 arbejdsdage, afhængig af din banks behandlingstid.
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Shipping and return
Shipping
We offer free standard shipping in Denmark and all EU-countries. Free delivery only applies when choosing standard shipping to your nearest GLS parcel shop. Other delivery types cost 6 euros. For orders to countries in EU, we will ship your order by GLS or FedEx. The expected delivery time is 1-3 business days after you receive your order confirmation. Once your order has been shipped from our warehouse, we will email you the tracking number of the package. FLEYE Signature is responsible for your purchase until you have received it.
Return policy
When shopping at fleyesignature.com, you have the right to cancel your purchase within 30 days from the delivery date
As a customer, you must notify us by email that you wish to cancel your purchase within 30 days of receiving your order. You must return the products to us no later than 14 days after you have notified us about the cancellation of your purchase. You may unpack the products and try them on, as long as they are returned in the same condition and in original packaging. We reserve the right to reject a return if the items have any signs of use.
How to return your order
To reduce our CO2 footprint, all our returns are made online in order for us to avoid unnecessary return labels that are never used. If you wish to exchange or return an order, please contact us at web@fleye.dk. Our Customer Service will upon your request, send you a pre-paid return label to your email, which you can print out and attach to the package. The products must be securely wrapped in their original packaging and returned in the same condition as they were received. You have the responsibility for the package/products until we receive them. Always remember to keep the receipt as well as any tracking number. Please note that we do not accept return packages sent to parcel shops, COD (Cash on Delivery) or similar.
Refund
When you regret your purchase, we will refund all payments received from you, including any delivery costs. However, we do not reimburse the delivery costs in the event that you have purchased several items in an order and only regret part of your purchase, or if you have chosen a delivery method that is more expensive than the cheapest form of delivery.
Once we receive your return, we will issue your refund to the original form of payment used for the original transaction. Please note that credit card refunds may take up to 10 business days, depending on the processing time of your bank.